Stop reacting to churn. See it coming.
Billing tells you what you invoiced. Customer intelligence tells you which customers are slipping, while you can still do something about it.
See customer health from every angle
Monitoring agents, a live usage view and a contract-renewals watch, connected so nothing about an account goes unnoticed
Pre-configured, customizable agents watch each customer across product, emails, support and meetings, then write a single scored assessment of usage trajectory and satisfaction.
The full activity picture, including usage that isn't billed. Thresholds fire the moment a limit is crossed, and agents catch the slow drops that lead to churn.
Every renewal date, owner and contract term in one place. Get flagged ahead of each renewal so none lands unprepared, lapses unnoticed, or renews on unusual terms.
Pre-configured, customizable agents watch each customer across product, emails, support and meetings, then write a single scored assessment of usage trajectory and satisfaction.
Preventive medicine for your customer base
See problems while you can still fix them, and opportunities while they're still open
Usage drops, silent accounts and slipping health scores surface weeks before renewal, so you act while the relationship is still savable.
Growing usage and healthy accounts flag themselves, so your team pushes on expansion at the moment a customer is most ready to buy.
Contract terms, dates and owners sit right next to the health signal, so no renewal slips because nobody was watching.
Connected to the tools your customers live in
Pull every health signal from the systems you already run, so nothing stays stuck in a silo
Zendesk, Intercom and more. Every ticket and conversation feeds the health score, so support signals never sit in a silo.
DataSegment, your warehouse and more. Stream product and usage events in, so agents watch the activity that actually predicts churn.
AutomationZapier, Slack and more. Trigger the next play the moment an account's health shifts, from an alert to a task to an outreach.
From your first renewals to thousands of accounts
Hyperline scales customer intelligence with you, so growing the customer base never means flying blind
Watch every customer yourself, without a CS team. Agents surface the handful of accounts that need you, so nothing slips while you're heads-down building.
As the book grows past what one person can track, health scores and thresholds triage the base, so the team spends its time on the accounts that move revenue.
Thousands of accounts, multiple owners and complex contracts stay legible, with every renewal, risk and expansion signal rolling up in one place.
