An invoice dispute
An invoice dispute occurs when a customer challenges the accuracy or validity of a charge on their invoice, requiring investigation and resolution.
An invoice dispute arises when a customer believes they have been incorrectly billed, whether due to a pricing error, unauthorized charge, or billing for services not received. Resolving disputes quickly maintains customer trust and protects revenue.
Example: A customer receives an invoice for 50 seats but was using only 35. They raise an invoice dispute. The billing team reviews usage records, confirms the discrepancy, issues a credit note for the 15 excess seats, and updates the billing configuration going forward.
